Support Center

Why don't I receive any e-mails from Doodle?

Last Updated: Apr 26, 2016 05:48PM CEST
There are several likely reasons why you don't receive Doodle mails:

1) You made a typo when you entered your mail address (we try to detect this but it is not always possible), 2) a spamfilter in your mail application or at your internet provider is not properly configured and wrongly flags Doodle mails as spam, 3) your e-mail account does automatically forward your e-mail to another address. In many cases forwarding is blocked by the e-mail server. Please use an e-mail address that doesn't automatically get forwarded.

If you are not receiving notification e-mails for your poll(s) it also could be that you are using one of our apps (iOS or Android) and the notification setting is set to 'push notifications'. In this case you might receive push notifications (on your mobile device) instead of e-mails. You can check and adjust your notifications setting at Manage Account / Notifications. You can choose between e-mail / push / push and e-mail notification. If you adjust the setting please click on 'Save' in order to confirm.
If you don't see 'Notifications' in your account push notifications did not get activated and you don't need to adjust the setting. You will receive the notifications as e-mail. This means that this is not the reason why you are not receiving the e-mail.
If 1 is the case, you can simply retry with the correct mail address. If 2 is the case, you can check your mail filter and see if the Doodle mails are there. Then, you can reconfigure your spamfilter to not catch Doodle mails in the future. If nothing else helps, you can still try a different e-mail address.
In any case, please wait a few hours before you take any action. E-mail can be a very unreliable communication means. It is (seldom but) possible that an e-mail takes many minutes or even hours to be delivered.
Unfortunately, we cannot resend Doodle mails or Doodle links to you manually. This violates our policy which states that this information is to be treated as confidential and private.

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